Introduction

Welcome to BlockPeer! We provide a blockchain-wallet embedded, integrated digital asset and fiat accounting platform designed to streamline your financial operations. Please read these Terms and Conditions carefully before using our services.

Definitions

• "Service" refers to the functionalities provided by BlockPeer including but not limited to digital asset management, fiat accounting, and the creation and management of MPC and Safe Multisig wallets.
• "User" means the individual or entity that registers and/or uses the Service.
• "Wallet" refers to MPC Wallet and Safe Multisig Wallet functionalities provided within the Service.

Account and Wallet

1. Account Registration: Users must register for an account to access the Service. By registering, Users agree to provide accurate and complete information and to keep this information updated.
2. Wallets: The Service includes features that allow Users to create and manage MPC Wallets and Safe Multisig Wallets:
   • Non-Custodial: BlockPeer is a non-custodial service. BlockPeer does not have access to your wallets or keys. Users are solely responsible for managing and maintaining their wallets' security and the associated private keys.
   • MPC Wallets: Users can create MPC wallets using email-based passwordless authentication. Wallets can be exported in a secure, password-protected .json format and imported into third-party services like Metamask.
   • Safe Multisig Wallets: Integration with Safe Global allows for the creation of Safe Multisig wallets within the platform.

Usage Rights and Restrictions

1. License: BlockPeer grants Users a non-exclusive, non-transferable, revocable license to use the Service according to these Terms and Conditions.
2. Prohibited Use: Users may not use the Service for any illegal or unauthorized purpose. Users agree to comply with all local, state, national, and international laws applicable to their use of the Service.

Confidentiality Clause

BlockPeer understands the critical importance of protecting the confidentiality and integrity of the data entrusted to us by our clients. Our commitment extends to ensuring the security and privacy of all information processed, stored, or transmitted through our integrated digital asset and fiat accounting platform.

1. Definition of Confidential Information: Confidential Information includes, but is not limited to, all client data processed, stored, or transmitted on BlockPeer’s platform, business plans, financial information, software, and any other information disclosed or submitted by the client during the course of using the service.
2. Obligation of Confidentiality: BlockPeer commits to maintaining the Confidential Information in the strictest confidence for the sole and exclusive benefit of the client. We will take robust measures to prevent unauthorized access, disclosure, duplication, or misuse of the Confidential Information. This includes implementing and maintaining industry-standard cybersecurity measures to protect the data on our servers.
3. Exclusions from Confidential Information: Information will not be deemed confidential if it is publicly known through no fault of BlockPeer, lawfully obtained from third parties not bound by confidentiality, independently developed by BlockPeer without access to the Confidential Information, or disclosed with the prior written consent of the client.
4. Disclosure Required by Law: Should legal requirements demand the disclosure of Confidential Information, BlockPeer will notify the client promptly in writing to allow the client to seek a protective order or other appropriate remedy. BlockPeer will disclose only the minimum information required under such circumstances.
5. Term of Confidentiality: The confidentiality obligations hereunder shall remain in effect for the duration of the client’s use of BlockPeer’s services and for five (5) years thereafter.

Client Escalation Matrix

BlockPeer is committed to providing exceptional service and support to all our clients. To ensure timely and effective resolution of issues, we have established a clear escalation matrix:

1. Primary Contact: For immediate assistance, clients are encouraged to contact their designated account manager directly via email, as provided at the onset of the service agreement.
2. Secondary Contact: If the issue remains unresolved or if the primary contact is unavailable, clients may escalate the matter to our Client Support Team by emailing support@blockpeer.finance or through the support section on our platform.
3. Tertiary Contact: For issues requiring higher-level intervention, clients can escalate further to the Head of Client Services at head.clientservices@blockpeer.finance. We guarantee a response within one business day.
4. Executive Escalation: In the rare case that resolutions are not met with satisfaction, the matter can be escalated to the Chief Operations Officer. Contact details will be provided upon request at the tertiary escalation level.

Each level of escalation is designed to provide increasing degrees of attention and resources to ensure issues are resolved to the client’s satisfaction as quickly as possible. We strive to address all concerns within the timelines stipulated at each stage of escalation.

Intellectual Property

All intellectual property rights in the Service, its content, and all underlying technologies are the property of BlockPeer or our licensors and are protected by intellectual property laws. Users do not acquire any ownership rights by using the Service.

Privacy and Data Protection

BlockPeer is committed to protecting the privacy and security of its Users' data. Please refer to our Privacy Policy for details on how we collect, use, and disclose information.

Termination and Suspension

BlockPeer may terminate or suspend access to the Service immediately, without prior notice or liability, if Users breach these Terms and Conditions. Upon termination, Users’ right to use the Service will cease immediately.

Disclaimers and Limitations of Liability

The Service is provided on an "as is" and "as available" basis. BlockPeer does not guarantee that the Service will be uninterrupted or error-free. To the maximum extent permitted by law, BlockPeer excludes all liability for damages arising out of or in connection with your use of the Service.

Changes to Terms

BlockPeer reserves the right to modify these Terms and Conditions at any time. We will provide notice of these changes by updating the terms on our website and/or sending Users an email notification.

Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the jurisdiction in which BlockPeer is registered, without regard to its conflict of law provisions.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at hello@blockpeer.finance.

By using BlockPeer, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.